Tommy Cooke 
Member since May 3, 2012



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Recent Comments

Re: “Piquant Journey

Haley... Style allows you to leave a comment whether you agree with their review or not. In addition, I could ask the same of you. Why are you sitting at your computer on this beautiful day. There is no bashing and I realize you disagree which is fine. I will not support the restaurant and I feel the need to explain as to why... the same reason you and Style have reason to support this. It was my Restaurant Experience which I paid for and not yours....

3 likes, 9 dislikes
Posted by Tommy Cooke on 05/04/2012 at 12:43 AM

Re: “Piquant Journey

One of the reasons as to why you only see good reviews on Yelp... I do not know about Urban spoon, however I am sure it is the same. Look at one review on Yelp and you will see a follow up from the same person. What had happened, and I was told by the person who wrote the review.... the Owner/Manager sent her several very nasty emails through Yelp and she said she felt "Bullied" into changing her review. In addition, I gave it a 3 star out of 5, and the emails which came from the manager included calling me an "Ass" for writing the review for the experience I had. One evening he sent me about 10 reviews which were totally inappropriate for a behavior of a manager. If you have a problem, you write to the customer and find out how to fix it.... also a negative review can turn a restaurant into something positive as they can fix the problem. Sometimes a manager cannot fix a problem until he hears from the customer. In all of my reviews on Yelp, I have been very fair. I at least gave him 3 Stars out of 5, as it could have been a 1 which I thought about. However, I have never had a manager call me an "ASS" and other names which I will not mention. He would totally out of bounds with his remarks to me. So, I finally took the review down as I was tired of his messages for 2 days... So, try and give a bad review. He wants ONLY good reviews. So, when you say, you see 4.5 stars... it would really be a lot lower however the negative has been removed. With all the good Pho Restaurants here in town... I would not waste my time in this place. He over charges and the rent is even higher at Pho City and the cost of the Pho is less and they at least make their own Chicken Broth where as Pho Saigon gets it out of a can. I know because I did ask the server at the time of my order... When people ask me about good Pho, I tell them NOT to go here as the PHO & the Manager is not worth the trip to this place.

7 likes, 14 dislikes
Posted by Tommy Cooke on 05/03/2012 at 6:44 PM

Re: “Byrd Theatre's Manager to Judge at Cannes Film Festival

I think this is great.... what a better manager who represents one of the Best Old Theaters here in town. My congratulations to Todd as I know he will represent Richmond and the Byrd Theater in a very positive way...

Posted by Tommy Cooke on 05/03/2012 at 11:27 AM

Re: “Piquant Journey

I would not recommend this restaurant to anyone, as the owner is charging more for his Pho and putting the Pho is a smaller bowl.... Plus he is very rude because I had complain when I started eating my Pho to the server how he had bought the wrong Pho. In addition, they do not put the condiments out on the table, and when you ask for a particular condiment, they will bring you just a tablespoon and explain that this is all you need. Other Pho Restaurants keep their condiments out on the table and you can use all you want. This says they are cheap, which is why they are charging more for their Pho and serving it in a smaller bowl.

The Owner/Manager will not thank you for coming into the place. When did complain about getting the wrong dish, the Owner/Manager said he was not bringing out what I did not order. Now, I eat a lot of Pho here in Richmond and I know how to order Pho... and when I get Beef Balls in my Pho which I did not order, I expect for the server to bring the correct dish. Upon leaving I told the Manager how he should have correct THEIR mistake and he again said there was NO mistake. He said, I was the type of person who would complain in any restaurant and he does not need this type of business from people like me....

6 likes, 17 dislikes
Posted by Tommy Cooke on 05/03/2012 at 10:42 AM

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