Napoleon Taxi 
Member since May 23, 2013


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Re: “Best Taxi or Shuttle Service

Ben,

We appreciate any and all feedback we receive, so thank you for bringing this up. In regards to your complaint on our service, are policy is as follows: we try to get the most accurate address possible, not because we are not familiar with the area, but to ensure the safety of our drivers to the best of our ability.

Our dispatchers should not be turning down trips without an address, but are instructed to ask for as much information as possible. If they feel that you are located in an area that would be unsafe without an exact street address, they may ask you to try to find an address and call us back.

If your situation was not handled in this manner, we deeply apologize. We hope that you will give our service another chance, and if you do so, offer us further feedback on your experience.

Thank you,
Napoleon Staff

Posted by Napoleon Taxi on 05/23/2013 at 3:32 PM

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