RVALongTimer 
Member since Mar 9, 2011


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Re: “Checking the Pulse

Excellent article. Based on my own experiences riding the Pulse, the author is spot on. It took us 50 minutes to get from Willow Lawn to Rocketts Landing, and once there, the overhead displays in the station were grossly inaccurate, stating arrival times that just weren't happening. A GRTC presence would have been so helpful at each Pulse stop to curtail all of the customer service queries being fielded by the patient GRTC bus drivers. Unfortunately, all of these queries only serve to slow the buses down more. Also, the way the stations are designed, some drivers are less comfortable than others at approaching the stops, taking an inordinate amount of time gently approaching so as not to rub the yellow bumper built into each station. As to the timing of the buses, I have witnessed multiple Pulse buses stacked heading towards the Willow Lawn stop empty, as if there is some issue with the central dispatch. Customer Service has informed me that they are fielding an average of 4,000 calls a day among only 15 agents, so clearly, riders are needing more assistance. GRTC would be well-served to do more community outreach. I remember all the pictures during construction on the GRTC website that were promoting a pro-active community-friendly stance. It is time to reengage this engine to smooth out the wrinkles in the Pulse plan. After all, the goal is to make the system more palatable to those who do not currently ride the bus, not to scare them off from riding at all.

13 likes, 3 dislikes
Posted by RVALongTimer on 07/05/2018 at 9:26 AM

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