Denise Elliott 
Member since Apr 22, 2013


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Re: “Teppanyaki Grill & Buffet

Dear Richmond,
I wish I could give a zero rating!The Teppenyaki Grill swindled me out of $25 tonight. My boyfriend and I have waited all week to go on a date before observing the meteor shower tonight. We wanted crab legs, and we WOULD to to a real seafood place to get all-you-can-eat crab legs, but unlike Norfolk and VA Beach, there is literally no place in Richmond serving that on a Monday night. So We went to Teppenyaki. To say the least, the crab legs were shit, and we only cracked open a few before loosing our appetites. My boyfriend actually got one that was rotten. So we decided to ask for our money back and go elsewhere. They barely spoke English and were rudely like, "NO REFUND!" I tried to explain my dissatisfaction further and they told us to get out -- I was polite and only had been "arguing" them for a minute. I told them if I couldn't have my money back, I certainly didn't want to just leave without eating anything -- I wanted to feel like I got SOMETHING for my money. They called the police. So I greeted the officers and explained the situation, and they went in and talked to the people at the front. They basically told the cops that we ate tons of food (entirely untrue) and mentioned that the head manager was not in at the time. Per my request (when I asked the people up front earlier they denied me the information I sought) the police got the head manager's number. The police kindly explained that they sympathized with me, but the restaurant had the right to both no refunds and to ask me to leave, and that if I felt it was worth it I could take it to civil court. It's true that the officers could do nothing more, so I thanked them and called the head manager. He basically told me to stuff it. I am so mad. I literally got $25 taken from me. I got no food and they have my money. My boyfriend ate rancid seafood and who knows if he'll get sick. What an awful experience. I'm very mad and I suggest no one go there! The only upside is I told my story to some incoming customers and they left, so I cost the restaurant the $25 they took from me. That being said...that doesn't get me my $25 back! What a terrible place! Don't go there, that's just bad business! Keep in mind I was polite, and this all happened with little provocation. I work in the food industry, I know people can be shitty, but I was very civil, simply very dissatisfied. Now I am dissatisfied and $25 poorer...and still hungry.

2 likes, 0 dislikes
Posted by Denise Elliott on 04/22/2013 at 11:01 PM

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